THE Agency 2019 Review

THE results are in! We recently conducted a Client and Candidate review for 2019, asking our Clients and our temporary workers to complete a short survey so that we can assess what’s going well, and how we can improve our service as a recruitment agency.

At THE Agency, we’re really focused on Client and Candidate satisfaction, and we aim to provide a high-quality and bespoke service across the board that stands out – for all the right reasons – against other recruitment agencies. We seek to do things differently, and a big part of our success comes from the hard work that we put into building and maintaining positive working relationships with our Clients and Candidates.

With that in mind, what you have to say is very important to us, so this review was a great opportunity for us to hear from our Clients and Candidates.

THE Candidates

We’re very proud to announce that 90% of our temporary workers stated that the service THE Agency provides is excellent (10% stated it was ‘very good’). The commitment and dedication that we show our temporary workers and Candidates is something that we’re very focused on. Our Candidates and temporary workers are valued members of THE Agency team, and we care about each person as an individual, giving them the guidance and support they need. Mandy says: “I was made to feel very welcome at the initial interview and felt as if I were their most important candidate… not just a number”.

100% of our temporary workers reported that they were happy with the level of contact we provide our temporary workers each week. One temporary worker, Rachael, states: “Staff are always on hand to help even after hours. They keep in touch regularly, by phone, text and e-mail. They prepare you for interviews and give good advice. The role they found me was local with good rates of pay and in a fabulous environment where staff were really valued.”

The support we give to our Candidates and temporary workers goes beyond finding them the right role, and we are there as a point of contact, when needed, whilst they’re on placement for us too. Tracy adds that any issues she’s had “have been addressed and resolved without any fuss… in a timely manner”. “An all-round great team!” says James.

Happily, 100% of our temporary workers would recommend us to friends and family looking for work, which tells us we’re doing something right!

THE Clients

“Kim and the team are always very helpful and flexible with us as a business… communication is great. Timely and clear” – Aileen.

As an agency, we take pride in the fact that we have great relationships with our Clients, and this is reflected in the repeat business that we get. Having said that, we don’t take these relationships for granted, and put hard work into maintaining them. THE Agency takes the time to “understand the particular business/sector that [we] are recruiting into” says Jayne, whilst also “work[ing] quickly to find good candidates” – Alison.

100% of our Clients said that their first impression of THE Agency was either excellent or very good. “THE Agency provide a professional and friendly service to our business and we appreciate all the hard work they do in finding the right candidates” says Samantha. THE Agency provides “a fantastic service, really helping to ease staffing pressures” says Glenn, “[we have been] delighted with the staff [recruited through THE Agency]”.

100% of our Clients have said that they would recommend us to other businesses and organisations as a recruitment agency, and 100% of our Clients find our responsiveness to be excellent or very good. “Always exceptional service and the calibre of the temporary workers is outstanding” says Janine.

“[THE Agency are] very professional and friendly, approachable and very open if you have any concerns” – Samantha

Due to the careful registration process we have for Candidates, we take the time to understand our Candidates skills and experience, what they’re looking for, and where their strengths lie. This in-depth interview and selection process had led to 100% of our Clients saying that the quality of temporary workers is either excellent or very good – something we’re very proud of! “THE Agency provide a very personal service tailored to the needs of their customer. They care about quality rather than quantity of candidate submissions”, shares Sam.

THE Summary

All in all, we’ve had some amazing feedback, and we’re really grateful to those who took part in our review – thank you! We never rest on our laurels however, and our door is always open to discuss opportunities for improvement to our service, so do get in touch if you’d like to suggest anything moving forward.