Privacy Policy

Your Data Protection Rights

THE Agency (Recruitment) Limited (hereinafter THE Agency) is a Limited Company registered in England and Wales. Its registered address is 5 Railway Street, Cleckheaton, West Yorkshire BD19 3HR. Its registered number is 6937256. The Directors are Kim Barnes – Evans FREC and Richard Evans. Telephone number 01274 869100. Kim Barnes – Evans is the Data Protection Officer for THE Agency.

We are committed to protecting your privacy. We only use the information we collect about you to help match suitable job vacancies and for marketing and accounting purposes. We do not sell, trade or rent your personal information to others. We follow strict security procedures in the collection, storage and disclosure of information that you have given us. All data will be held in accordance with the Data Protection Act 1998 and soon to be General Data Protection Regulations 2018 (GDPR). We will only use your data in accordance with the terms of the following statement.

Why do we have a Privacy Policy?

THE Agency is committed to privacy for everyone who provides Personal Data / Information and who accesses THE Agency website. Under the Data Protection Act 1998 (GDPR), we must comply with certain requirements which are designed to ensure that any Personal Data you provide to us is processed with due care and attention.

What sort of Data do we Collect?

THE Agency collects General Personal Data about you to help in the Recruitment Process and for administrative purposes. This Data consists of information including your name, address, e-mail address, National Insurance Number, work and education history, bank details (where applicable). Additionally, your responses to, and the results of assessments administered plus details of your Right to Work in the UK. We also collect information in the aggregate to provide us with a better understanding of the users of our Website as a group, their browsing patterns and preferences. This Aggregate Data does not contain personally identifiable information.

Why do we need your Consent to Collect Data?

THE Agency is required under GDPR to obtain your consent to allow the collection and storage of your Personal Data. You will be asked to provide your consent before the collection and storage process commences, by signing a consent form at application/ registration stage. You have the right to withdraw this consent.

Right to Withdraw Consent

After you have given consent to allow the collection and storage of your Personal Data, you have the right to withdraw your consent at any time. THE Agency will stop processing the data you gave them, but they can continue to process other data if they rely on another legal or statutory reason for doing so e.g. PAYE and other Statutory records.

Right to Object

You have the right to object to your Personal Data being processed. THE Agency can only process your Personal Data if it has a compelling legal ground to do so.

Why do we process this Personal Data?

THE Agency will process this Personal Data as necessary to aid the Recruitment Process, to provide our services to you and to market products/services to you as well as advise you of news and industry updates, events, promotions and competitions (where we do use your information to market further products and services to you, you will be able to unsubscribe from such communications).

We may also use Aggregate Data to help us understand our users as a group so that we can provide you with a better service and provide targeted advertising on our website. If this is no longer required your Personal Data will be destroyed.

Why do we Collect and Process Sensitive Personal Data?

We collect and process Sensitive Personal Data only so far as is necessary and in compliance with all applicable legislation (GDPR). By registering your details with us, you will sign consent to us collecting and processing Sensitive Personal Data supplied by you and disclosing this information to prospective clients, in connection with the Recruitment Process.

You will be invited to complete an Equal Opportunities Form, which is stored separately and remains anonymous. You have the right to withdraw this consent.

What if your Data is Inaccurate or Incomplete?

Personal Data that THE Agency holds, and processes is required to be accurate and complete. In the unlikely event of any inaccurate or incomplete information, you have the right to request in writing that THE Agency corrects any incomplete or inaccurate data they hold on you. THE Agency will respond to your request within one month.

How long will THE Agency store your Personal Data?

Your Personal Data will be stored for no longer than is legally required under current legislation.

What if I wish to make a complaint?

In the unlikely event THE Agency does not meet its GDPR obligations you have the right to complain to the Information Commissioner Office. Our ICO Registration Reference is Z1881278

What if I wish to access my Personal Data?

You can request a Right to make a Subject Access Request (SAR). If you wish to make a SAR THE Agency will respond to you within one month from the request. This can be extended to a further 2 months in certain circumstances. THE Agency will not charge you to respond to your SAR unless for example you have made repeated requests for the same information. THE Agency could refuse to comply with your request for the same reasons. All SAR responses will be made via postal communication and will be sent by recorded delivery.

Do we pass Personal Data to third parties?

We may pass Personal Data to Third Parties that help us to process Personal Data, to prospective or intended employers or Clients, or third parties assisting them in the recruitment process for the purpose of recruitment.

How is this Personal Data safeguarded?

The security of your Personal Data is extremely important to us. Access to your Personal Data is only provided to our staff and Third Parties who help us to process data, to prospective employers or clients to help with the Recruitment Process.

What if you wish for your Personal Date to be Erased?

Right to Erasure (this is also known as the ‘Right to be Forgotten’). You can request that THE Agency remove all your Personal Data. However, this is not an absolute right – THE Agency may keep your Personal Data if they have a legal reason for doing so.

THE Agency may ask whether:

You just do not want to hear from them for a certain period of time,
Or, whether you want your data to be permanently deleted

Organisations cannot keep lists of people whose data they have deleted. THE Agency do not keep lists of Individuals data they have deleted. If you have requested for your data to be forgotten, THE Agency will inform any third parties that they have passed your data to that you have filed a Request to Erase. They must also do the same. THE Agency are required to keep certain records such as ID or Right to Work checks and payroll records for certain periods of time. These obligations will override any request to erase data or any objection to processing for so long as we must keep the data.

Uploading Personal Data to THE Agency Website

When you send your CV to THE Agency, this is done via email and none of your Personal or CV data is stored upon the web server.

Right to Data Portability

Where technically possible, you have a right to have your personal data transferred directly from one organisation to another. However, this does not include having your data passed to another organisation without your approval. The transfer of your data to another organisation may be subject to certain information relating to Client data being redacted in order to protect our Clients data and also confidential financial and/or other data belonging to THE Agency. A request to have your data transferred directly to another organisation must be put in writing to the Data Protection Officer and this will be actioned within 7 working days from the day of request.

Personal Data Breaches

If THE Agency suffers a data breach e.g. a loss or theft of Personal Data, we will inform the Information Commissioner’s Office. If there is a high risk to you, we will also inform you.

How do we let you know if our policy changes?

Any policy changes, either due to business reasons or future changes in legislation, will be posted on this page and, if substantial, may be promoted through e-mail notification.

What are ‘cookies’ and why do we use them?

‘Cookies’ are ways of saving a small amount of personal information about how you use our website. We use cookies to save information about how you use the website and save settings regarding your preferences and searches. When you first use our website, we confirm your consent for the use of cookies while using our website. If you would like more information about cookies, go to the Website all about cookies.

How do you remove your Personal Details from the database?

You can contact Kim Barnes – Evans FIRP (Data Protection Officer) to request for your details to be removed at any time, which will be confirmed by THE Agency within 48 hours of your request.

Terminology

Privacy Policy – this statement by THE Agency Recruitment Ltd explains the ways that we try to protect our Users’ privacy
Data Protection Act 1998 / General Data Protection Regulations 2018 – this is the act of Parliament which set out principles relating to the use of data to ensure that the rights of the person who is the subject of the data are protected under the law
Data – information which is being processed by equipment operating automatically in response to instructions given for that purpose, is recorded with the intention that it should be processed by means of such equipment, is recorded as part of a relevant filing system or with the intention that it should form part of a relevant filing system or forms part of an accessible record.
Personal Data – data which relates to a living individual who can be identified from those data, or from those data and other information which is in the possession of, or is likely to come into the possession of, THE Agency Recruitment.
Sensitive Personal Data – personal data consisting of information as to the racial or ethnic origin of the data subject, political opinions, religious beliefs or other beliefs of a similar nature, membership of a trade union, physical or mental health or condition, sexual life, the commission or alleged commission of any offence or any proceedings related to any offence
Aggregate Data – this is when all data is collected and processed as a total to enable us to look at such information as demographic and geographic trends, so that we can try to produce a better service in the future. This data is not personally identifiable data.
Recruitment Process – the process of gaining employment and recruiting new staff and the on-going administrative process involved once an applicant has gained employment or recruited new staff.
Third Parties – these are companies and people other than THE Agency (Recruitment) Ltd.
Website – www.theagency.org.uk

Kind Words

Overall Rating

4.9

Based on 33 Reviews

Murray Amesbury

I walked into THE Agency a bit less than two years ago looking for work. Immediately they made me feel welcome and at ease. The whole registration process is professional and easy. Within a couple of weeks I was in work and haven't looked back since. Kim, Jo and Bev just go that extra mile and make you feel like one of the family. This is how recruitment agencies should be run. I can't recommend them highly enough, whether you're a business looking for a quality agency, or you're simply looking for work.

C Mc

I contacted The Agency after finding them on Google, I spoke to both Kim and Bev who were both lovely and went above and beyond, even contacting a client who had filled the position I wanted and managed to squeeze me in, I had an interview the day after and was offered the perfect position that met my needs the same day. The Agency provided the information and guidance I needed for the interview, so I’d like to say thank you for all the help, and I would recommend giving them a call!

Malcolm

After a short spell of unemployment I discovered THE Agency from a Google search for local employment agencies. I was pleasantly surprised at the warm welcome and relaxed atmosphere when I attended a face to face interview the following day after contacting THE Agency. Within 3 days I attended an interview at a local utilities company. Unfortunately I didn't get the job. The following day I was contacted by Jo at THE Agency, who gave me constructive feedback from the interview which was really helpful and encouraging. 2 days later I was contacted to go for another interview for a position that had just become available. This was right up my street, and within 2 weeks of initial contact with THE Agency, I was in full time employment. During my employment, I was regularly contacted to check everything was ok and if there was anything I needed. Whilst I was working for THE Agency I had a family crisis, and they were so helpful and supportive during this troubled time. I was made to feel like part of the family. I would highly recommend THE Agency. A professional employment agency with caring attitude.

Sue Ward

Lovely, friendly people :)

Herjit Garcha

From stating with the Agency up to becoming permanent they have been very supportive and providing relevant information throughout my journey with my assignment. I am very fortunate and feel lucky I have been able to work and communicate with them. I also feel I have built a relationship with them and shall not forget them for all they have done for me. I would recommend them to anyone. I also know if I need them again I would not hesitate to contact them.

Mandy Marshall

I couldn't recommend The Agency highly enough. I have worked in the past for other agencies but this is far the best who go above and beyond requirements to ensure you feel part of the team. Kim and her staff are totally amazing and they always give you their full attention. I registered with The Agency over 2 and a half years ago and immediately started doing temp work. During my time l always had work when l wanted and have now l have been made permanent with the employer l had been assigned to long term. I would like to saya big thank you for everything and for making me feel life can definitely begin again after the age of 50 xx

auntiesheila1

I have worked as a temporary worker for THE Agency for six years and I have to say the experience has been wonderful. They offer a great service to all their candidates – I have worked along side many of them during the course of my contract with THE Agency. Their service is second to none from the minute you walk through the door and whilst you are working for their clients they really look after you, making sure that you have everything that you need, you really feel looked after. Kim and Jo work really hard to get to know every temporary worker and Louise builds very strong relationships with her candidates! She also does amazing interview preparation – she gives advice and tips on things I would never have even thought of… they are all true professionals! Thank you ladies, you are brilliant and are the best agency I have ever worked for! Keep up the good work!

Sophie Illand

I cannot recommend The Agency highly enough! From the moment of first contact they were professional and friendly. They completely put me at ease whilst registering and have been so helpful and responsive throughout the registration process but also whilst undertaking agency work with them. I was promptly found temporary work within a sector I wanted to work in and have now become permanent with this employer. A big thank you to all the lovely staff at The Agency :)

chris sutton

Superb professional service with a very personal touch. Most agencies just treat you as a commodity, but the staff at The Agency really care about their clients and keep in touch with you on a regular basis. Highly recommended

Sally Ann

My first experience of signing to an agency. I was made to feel very welcomed and supported throughout my time with them. Loved the fact that they spent time coming into the company I was working with for group and one 2 one chats. Would certainly recommend them........

Sophia Joof

Amazing service from this agency, super attentive and understanding with any issues.. I planned to work here for 3 months maximum and ended up staying with he agency for 2 and half years! Loved them all such an amazing team of people sad to leave xx

Hayley Franklin

The Agency is my first experience of working with a employment agency, and I must say I am very impressed, Kim and her team are very supporting and professional in all aspects of the job, offering help and advice weekly and are definitely committed to what they do. The Agency buys you gifts at Christmas, Valentine's and Easter and rewards you for a years service it's the little things that count, I have no hesitation in recommending the Agency and wouldn't hesitate to seek out employment with The Agency in the future.

Helen Long

The best agency by far that I have ever worked for. The Agency are highly professional, friendly and supportive - I highly recommend them. Kim and her team are a pleasure to work with - they all really care!

Tracy Butterworth

recommends

Best decision I ever made in August 2017 was answering an advert and attending a chat with Kim and the crew ... 2 years later I am still on my first placement and have just won Temporary Worker of the Year 2019... can’t recommend these guys enough

Joanne Thompson

I would highly recommend The Agency , they are professional and knowledgeable, take time to understand your needs and only recommend suitable roles for you . They fully prepare you and care . You are treated like a valued member of staff and not just a number. No hesitation in recommending their services.

Richard Firth

Having not had the highest regard for agencies in the past it makes a change to find one that actually goes above and beyond when it comes to supporting you. I would highly reccommend this agency. I found myself in a position where, despite having an excellent CV, I needed to find an opportunity imeediately. Not only did The Agency find me a suitable temporary role, but the after care was second to none. If your looking for work or to get back into work, and for someone that will fight your corner instead of just taking your details and never calling you back, then they are definately worth a call.

I have been with the Agency for almost a year and have found them to be the best. Kim and her staff are all very professional and very friendly who adhere to all my work needs it is a great pleasure to be part of the team and I look forward to future assignments. I would highly recommend The Agency

Sidrah Rehman

The best agency by far, could not recommend them enough. The team are friendly and accomodating :)

Zoe Frear

The best agency I've ever worked with. They were very thorough, never missed a phonecall/appointment and showed genuine care to me as a candidate. Amy was a pleasure to liaise with.

Clare Bowman

The best agency I have worked for. I've never been made to feel so valued by an employer as I did here. THE Agency genuinely care about each employee and their individual needs. I could not recommend them enough.

WHERE TALENTED PEOPLE MEET

17 Year Anniversary 2006-2023