Role: Our client is looking for a highly effective Manager with strong people management and leadership experience to join their well established organisation in a role that covers 3 sites across Leeds and Wakefield.
The role is 37.5 hours per week, flexible working across a 7-day period to meet the demands of the business over 365 days per year, this will include working Bank Holidays and other seasonal and celebratory/religious periods, so candidates are required to have flexibility with their working hours/days.
As the Urgent Treatment Centre Manager, you role will be to provide effective operational leadership of the various services in line with organisational, contractual, and regulatory requirements with a particular focus on performance targets and quality standards. Working with colleagues to develop relevant services in line with organisational and commissioner plans and liaison with relevant clinical leads to ensure service delivery embraces clinical governance and professional standards (and supports any clinical educational programmes). You will also represent our client in external meetings re contract management, service development and the role of these services within the wider health and social care system.
You will provide peripatetic management to the Walk in Centres splitting time effectively between three sites – Leeds and Wakefield and work in partnership with internal colleagues across corporate teams to ensure appropriate levels of compliance and uphold and promote company values and ensure these are translated into working practices and service design.
Additionally, you will support change management principles whilst adapting to changing needs and new developments, maintain the highest standards of conduct, ensure that the quality of patient care and experience is firmly at the centre of activities and promote personal development within the relevant teams whilst ensuring policy and procedures are always adhered to.
Reporting to the Head of Area Operations and Service Planning whilst working as part of the operational clinical team you will provide effective people management using effective relationship management skills and also ensure that patient experience and views are captured, monitored, and used in the development and delivery of services.
You will be required to provide reports as required regarding the performance of the centres and take appropriate and immediate action where work performance falls below the defined standard as set out in the Service Operating Plans and Service Risk Registers.
Ensuring Business Continuity Plans are maintained, tested, and implemented where appropriate and identify and evaluate new and innovative ways for service improvements, making recommendations to the Head of Area Operations. Taking responsibility and control for the Operations Manager On-Call duties on a rotational basis, including additional cover during Bank Holiday periods.
Your role will also require you to ensure appropriate and comprehensive root cause analysis techniques are used in the review of performance in addition to your contribution to the development of all service delivery models - driving continuous improvement to ensure key performance indicators are met.
You will be directly responsible for the day-to-day management of resources including premises and equipment in the provision of services and manage staff effectively including staff attendance, training, performance and conducts and ensures issues are dealt with promptly. Liaising with clinical management as required to ensure a smooth interface between services. You will also manage default and live rotas in conjunction with Rota Team to ensure staffing requirements are met for each service and complete quality audits, developing and implementing remedial plans where necessary.
You will work with the management team to identify ways to improve staff engagement, build understanding and embed processes and organisational developments and help raise awareness, establish local connections, and stimulate interest. Also participate in community events, represent the organisation at local meetings, and support relevant community-led local initiatives.
You will promote effective cross-functional working and support the achievement of objectives, standards, and protocols of other directorates and provide regular reports on the performance and development of the service, internally and externally as required.