Tennant Support Workers x 3 (field and office based roles available)

Location: Bradford, West Yorkshire
Ref: TAP1573
Pay: £20-22K DOE

Role:
Our Bradford based Client is a not-for-profit organisation that is redefining its business sector by offering its services in a more efficient and innovate way to that of its competitors. As a result, we have a wonderful opportunity for a Tenant Support Worker who will be responsible for the management of several properties of mixed tenure.   You will lead a busy and fast paced business day but will reap the rewards by being part of a proactive and dedicated organisation who are looking to offer their clients a service that is second to none.

On a day-to-day basis you will report into a Team Leader and a Line Manager - your role will be varied and challenging and will include:

  • Meeting tenants at the property for all ‘check in’s’
  • Introduce tenants to the CHA Pathway
  • Ensure tenants receive a full inventory and are familiarised with their new property
  • Take time to go through and explain the tenant license agreement with particular reference to house rules and consequences of non-compliance
  • Complete an online housing benefit application on behalf of the tenant and ensure the tenant has signed the license agreement
  • Update internal database with each tenants housing benefit reference and upload tenant’s license agreement and ID documents
  • Complete weekly support sessions
  • Compile a risk assessment and support plan for each new tenant
  • Update risk assessments and support plans on a weekly basis and ensure all documents are uploaded to the internal database
  • Signpost tenants to relevant support services available in the area
  • Ensure prompt and appropriate responses to resident enquiries
  • Assist tenants with accessing food banks
  • Manage tenant expectations in relation to housing
  • Work with tenants to reduce anti-social behaviour
  • Run single or group workshops covering basic life skills
  • Offer support through financial budgeting
  • To meet tenants each week and collect weekly service charge and where necessary issue warnings for non-payment of service charges
  • Respond to any issues of anti-social behaviour and take retrospective action in line with the organisations policies and procedures.
  • With authorisation from senior management, carry out evictions in line with the organisations eviction policy if required
  • Report any maintenance / damages to the maintenance department and record data accordingly
  • Ensuring tenant records are updated at all times
  • Duties subject to change occasionally to meet the needs of the organisation

About You:

  • You will have a natural empathetic nature and want to help others
  • You will be a calm and organised person able to assist others

Candidates Must Have:

  • Strong IT skills
  • A passion for helping others
  • A full driving licence is required for the field based roles (mileage allowance is paid)
  • PLEASE STATE WHEN APPLYING IF YOU ARE APPLYING FOR AN OFFICE OR FIELD BASED ROLE
  • Previous experience of working in a similar position

Benefits of working for our client include:
Hours of work are Monday to Friday 9am to 5pm. The company offers 20 days holiday, plus stat, plus there is a varied benefit scheme which is currently under review.

THE application

How to Apply

When you forward your details using the form below, please make sure that you clearly outline how you meet the criteria for required skills and experience.

Don’t forget to attach the most recent copy of your CV as a Microsoft Word™ or as an RTF (Rich Text Format) document. Please do not send a PDF or Microsoft Publisher™ documents, as these may be rejected.

Candidates must be available to attend our offices in Cleckheaton for registration. You may need to be available for interview with our client at short notice. Please check the vacancy information carefully for further information on this. If you are unsure, please do not hesitate to ask.

Please note: We review all CVs and applications that are sent to us, however due to the large volume that we receive on a regular basis, please be aware that we only respond to those candidates that have been successful with their application. As such, if you do not hear from us within 14 working days, your application has been unsuccessful.

GDPR Disclaimer: Please note that sending a CV does not constitute a registration with THE Agency (Recruitment) Limited. In line with GDPR we will permanently delete information for all unsuccessful applications and we will not keep candidate information on file for future vacancies at this stage of our process.