Role: Our prestigious client urgently requires part-time Dental Booking Agents to work in their booking centre in Bradley HD2. The positions are to start as soon as possible.
The service operates 24 hours a day, 365 days a year which will include Bank Holidays. All staff are expected to work on Bank Holidays should their shift fall on that day.
Our client is looking to recruit to cover the following shifts:
Saturday Evening 16:00 – 00:00 - 8 hours
Sunday Evening 16:00 – 00:00 – 8 hours
The successful candidate may be expected to do extra shifts depending upon workload, therefore flexibility is key, to be flexible across all Contact Centre roles to be able to respond to peaks in demand to include taking inbound calls, booking appointments, and managing patient expectations.
You will be a key member of the Contact Centre team and will contribute to the delivery of a quality service and the maintenance of quality standards.
As a Temporary Weekend Contact Centre Agent, you will be responsible for:
- Support the safe and effective flow of patients within the Contact Centre Operations
- Make and receive telephone calls in a polite and professional manner in keeping with the image of our client
- Deal with the caller’s query, to include transferring to another department or manager if necessary
- Comfort call patients to support safe management of queues
- Ensuring that polices and protocols are carried out as set down by the Company
- Liaise with and book patients into the Primary Care and OOH Centres via system one, using appointment diaries across West Yorkshire
- Any other administration/computer work relevant to the operational running of the Service
- Be an active member of the Contact Centre Team, assisting in the provision and maintenance of the quality, standards, and professional image of the service
- Maintain confidentiality of information given
- Be flexible in working arrangements to meet the needs of the service
- Be flexible to changes in service needs and undertake additional training as and when necessary