Temporary to FTC Customer Service Agents

Location: Bradford, West Yorkshire
Ref: TAT1204
Pay: £9.30 per hour

Role:
Our prestigious client is looking to recruit Contact Centre Advisors for their very busy contact centre on a temporary to Fixed Term Contract basis for 12 weeks and then transfer to a FTC directly with our client.

The role will involve being trained up fully to take end to end contact centre calls, so phone/contact centre experience is a must. Also, the role involves dealing with high call volumes, so you must be able to handle pressure in a fast-paced environment.

Skills and experience required:

  • A professional telephone manner with strong interpersonal skills
  • Be flexible and possess a compassionate and understanding attitude
  • Can work at pace and handle volume calls
  • IT literate – must be confident using many windows-based systems simultaneously
  • A ‘can do’ attitude, be adaptable and flexible to business needs
  • Previous experience in a fast paced and demanding customer service environment, ideally contact centre

Full training will be given to the successful candidates, however much of this is ‘on the job’ training and candidates must have the ability to learn quickly.

About You:
You will be a calm and friendly professional, able to remain calm under pressure.

Candidates Must Have:

  • Previous customer services experience is ESSENTIAL for this position

PLEASE NOTE: You must be available for interview w/c 12th and w/c 19th April 2021 and be available to start on Monday 10th May 2021.

Benefits of working for our client include:
There is onsite parking (on a first come first served basis) with alternative parking nearby and a fantastic working environment in a business that offers strong core values.

The working hours are 37.5 per week Monday – Friday and candidates must be flexible to work between the hours of 8:00am – 6:00pm although set shifts will be allocated – (8:00am – 4:00pm, 9:00 – 5:00pm or 10:00 – 6:00pm).

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THE application

How to Apply

When you forward your details using the form below, please make sure that you clearly outline how you meet the criteria for required skills and experience.

Don’t forget to attach the most recent copy of your CV as a Microsoft Word™ or as an RTF (Rich Text Format) document. Please do not send a PDF or Microsoft Publisher™ documents, as these may be rejected.

Candidates must be available to attend our offices in Cleckheaton for registration. You may need to be available for interview with our client at short notice. Please check the vacancy information carefully for further information on this. If you are unsure, please do not hesitate to ask.

Please note: We review all CVs and applications that are sent to us, however due to the large volume that we receive on a regular basis, please be aware that we only respond to those candidates that have been successful with their application. As such, if you do not hear from us within 14 working days, your application has been unsuccessful.

GDPR Disclaimer: Please note that sending a CV does not constitute a registration with THE Agency (Recruitment) Limited. In line with GDPR we will permanently delete information for all unsuccessful applications and we will not keep candidate information on file for future vacancies at this stage of our process.