Role: Our prestigious client is looking to recruit temporary members of staff to join their Debt Recovery Department team.
The role takes responsibility for responding to telephone calls, as well as managing ongoing cases on any operational issues from concept to resolution. Good numerical skills will be needed for bill calculations and usage queries. Previous Commercial Debt experience is advantageous as is Credit Control experience. Our client is committed to ensuring a tailored service is provided to every customer by accurately updating account information and informing customers based on their circumstances.
Purpose of the role:
To recover overdue invoices from commercial customers by using different methods to maximise collection.
Key Accountabilities:
- Make outbound and receive inbound calls from commercial customers unable or unwilling to make payment
- Handle written contacts from commercial customers to resolve issue or complaints relating to debt
- Work through a queue of debt cases which will involve every stage of arrears recovery from initial non-payment to disconnection/court action
- Negotiating payments plans and assisting with processing payments
- Working with customers to resolve debt related issues
- Update and use billing and support systems to ensure customers records and queries are dealt with
- Effectively liaise with third parties such as bailiffs, debt collection agencies, liquidators
- Working within agreed SLAs and to challenging targets
- Prepare refunds, write-offs and allowances and pass these to the appropriate manager
- Trace debtors who move without providing an alternative address
- Provide support to other areas of the Business Centre and Shared Services
On a day to day basis you will:
- Recover overdue invoices from commercial customers by using different methods to maximise collection
- Make outbound and receive inbound calls from commercial customers unable or unwilling to make payment
- Handle written contacts from commercial customers to resolve issue or complaints relating to debt
- Work through a queue of debt cases which will involve every stage of arrears recovery from initial non-payment to disconnection/court action
- Negotiating payment plans and assisting with processing payments
- Working with customers to resolve debt related issues
- Update and use billing and support systems to ensure customers records and queries are dealt with effectively
- Liaise with third parties such as bailiffs, debt collection agencies, liquidators
- Working within agreed SLAs and to challenging targets
- Prepare refunds, write-offs and allowances and pass these to the appropriate manager
- Trace debtors who move without providing an alternative address
- Provide support to other areas of the Business Centre and Shared Services