Temporary to FTC Debt Collection Agents x 4

Location: Bradford, West Yorkshire
Ref: TAT1200
Pay: £9.30 per hour

Role:
Our prestigious client is looking to recruit temporary members of staff to join their Debt Recovery Department team.

The role takes responsibility for responding to telephone calls, as well as managing ongoing cases on any operational issues from concept to resolution. Good numerical skills will be needed for bill calculations and usage queries. Previous Commercial Debt experience is advantageous as is Credit Control experience. Our client is committed to ensuring a tailored service is provided to every customer by accurately updating account information and informing customers based on their circumstances.

Purpose of the role:

To recover overdue invoices from commercial customers by using different methods to maximise collection.

Key Accountabilities:

  • Make outbound and receive inbound calls from commercial customers unable or unwilling to make payment
  • Handle written contacts from commercial customers to resolve issue or complaints relating to debt
  • Work through a queue of debt cases which will involve every stage of arrears recovery from initial non-payment to disconnection/court action
  • Negotiating payments plans and assisting with processing payments
  • Working with customers to resolve debt related issues
  • Update and use billing and support systems to ensure customers records and queries are dealt with
  • Effectively liaise with third parties such as bailiffs, debt collection agencies, liquidators
  • Working within agreed SLAs and to challenging targets
  • Prepare refunds, write-offs and allowances and pass these to the appropriate manager
  • Trace debtors who move without providing an alternative address
  • Provide support to other areas of the Business Centre and Shared Services

 

On a day to day basis you will:

  • Recover overdue invoices from commercial customers by using different methods to maximise collection
  • Make outbound and receive inbound calls from commercial customers unable or unwilling to make payment
  • Handle written contacts from commercial customers to resolve issue or complaints relating to debt
  • Work through a queue of debt cases which will involve every stage of arrears recovery from initial non-payment to disconnection/court action
  • Negotiating payment plans and assisting with processing payments
  • Working with customers to resolve debt related issues
  • Update and use billing and support systems to ensure customers records and queries are dealt with effectively
  • Liaise with third parties such as bailiffs, debt collection agencies, liquidators
  • Working within agreed SLAs and to challenging targets
  • Prepare refunds, write-offs and allowances and pass these to the appropriate manager
  • Trace debtors who move without providing an alternative address
  • Provide support to other areas of the Business Centre and Shared Services

About You:
You will be a calm and friendly professional, able to remain calm under pressure.

Candidates Must Have:

  • Previous debt collection experience is ESSENTIAL for this position
  • Ideally you will also have strong knowledge of legislative standards and policies within debt recovery

Benefits of working for our client include:
There is onsite parking (on a first come first served basis) with alternative parking nearby and a fantastic working environment in a business that offers strong core values.

The working hours are 37.5 per week Monday – Friday and candidates must be flexible to work between the hours of 8:00am – 6:00pm although set shifts will be allocated – (8:00am – 4:00pm, 9:00 – 5:00pm or 10:00 – 6:00pm).

THE application

How to Apply

When you forward your details using the form below, please make sure that you clearly outline how you meet the criteria for required skills and experience.

Don’t forget to attach the most recent copy of your CV as a Microsoft Word™ or as an RTF (Rich Text Format) document. Please do not send a PDF or Microsoft Publisher™ documents, as these may be rejected.

Candidates must be available to attend our offices in Cleckheaton for registration. You may need to be available for interview with our client at short notice. Please check the vacancy information carefully for further information on this. If you are unsure, please do not hesitate to ask.

Please note: We review all CVs and applications that are sent to us, however due to the large volume that we receive on a regular basis, please be aware that we only respond to those candidates that have been successful with their application. As such, if you do not hear from us within 14 working days, your application has been unsuccessful.

GDPR Disclaimer: Please note that sending a CV does not constitute a registration with THE Agency (Recruitment) Limited. In line with GDPR we will permanently delete information for all unsuccessful applications and we will not keep candidate information on file for future vacancies at this stage of our process.