Temporary Patient Advisors x 3

Location: Huddersfield
Ref: TAT1231
Pay: £8.91 – £9.05 per hour

Role:
Temporary Patient Advisors x 3

Our prestigious client urgently requires temporary patient advisors to work in their booking centre in Huddersfield, HD2. The positions are to start as soon as possible until the end of the year.

Our client is looking to recruit to cover the following shifts based in their Huddersfield office: 

DAY SHIFTS

Monday to Friday

8:00am – 8:00pm (these shifts can be split into 8, 10 or 12 hour sessions)

WEEKEND SHIFTS 

Saturday to Sunday

8:00am – 8:00pm (these shifts can be split into 8, 10 or 12 hour sessions)

As a Patient Advisor, you will be:

  • Part of a virtual multidisciplinary team, receiving incoming telephone calls and accurately inputting the caller information onto the system
  • Responsible for the administration related to admission and discharge of a patient into the virtual ward
  • You will be a key member of the virtual ward team and will contribute to the delivery of a quality service and maintenance of quality standards

 

Duties Include:

  • Receiving incoming calls, providing excellent customer care, demonstrating empathy, patience, and a holistic approach to patient care
  • Assist the patient through the administrative tasks of admission and discharge from the ward, to include ensuring the patient can effectively use the equipment and understands the process for submitting readings
  • Deal with queries into the service, to include transferring to the patient co-ordinator or manager if necessary
  • Record accurately the demographic details of the caller, and a brief description of the reason for their call, onto the system

 

Experience Required:

  • Experience of working in a busy, public-facing environment
  • Experience of dealing with confidential information and record keeping with good computer skills
  • Highly developed communication skills – verbal, written and telephone, with a high level of accuracy, attention to detail and time management skills
  • Ability to work alone and as part of a team to problem solve and deal with challenging situations

 

Please note that all successful candidates will be subject to a DBS check and must be willing to commit to the duration of the assignment, additionally you will need to provide references covering a 5-year period.

If you feel you have the skills and experience to bring to this temporary role, please send your CV to bevevered@theagency.org.uk

GDPR Disclaimer: Please appreciate that whilst we review all CV’s and applications, due to the high volume that we receive on a regular basis, we only respond to candidates that have been successful with their application. As such, if you do not hear from us within 14 working days, please accept that your application has been unsuccessful. Additionally. please note that sending a CV does not constitute a registration with THE Agency (Recruitment) Limited. In line with GDPR we will permanently delete information for all unsuccessful applications, and we will not keep candidate information on file for future vacancies at this stage of our process.

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THE application

How to Apply

When you forward your details using the form below, please make sure that you clearly outline how you meet the criteria for required skills and experience.

Don’t forget to attach the most recent copy of your CV as a Microsoft Word™ or as an RTF (Rich Text Format) document. Please do not send a PDF or Microsoft Publisher™ documents, as these may be rejected.

Candidates must be available to attend our offices in Cleckheaton for registration. You may need to be available for interview with our client at short notice. Please check the vacancy information carefully for further information on this. If you are unsure, please do not hesitate to ask.

Please note: We review all CVs and applications that are sent to us, however due to the large volume that we receive on a regular basis, please be aware that we only respond to those candidates that have been successful with their application. As such, if you do not hear from us within 14 working days, your application has been unsuccessful.

GDPR Disclaimer: Please note that sending a CV does not constitute a registration with THE Agency (Recruitment) Limited. In line with GDPR we will permanently delete information for all unsuccessful applications and we will not keep candidate information on file for future vacancies at this stage of our process.