Temporary Patient Advisors x 8

Location: Huddersfield, West Yorkshire
Ref: TAT1197
Pay: £8.72 – £8.86 per hour

Role:
Our prestigious client urgently requires temporary patient advisors to work in their booking centre in Huddersfield, HD2. The positions are to start as soon as possible until 31st March 2021.

Our client is looking to recruit to cover the following shifts based in their Huddersfield office:

DAY SHIFTS

Monday to Friday

  • 9am to 6pm x 2
  • 10am to 4.30pm x 1
  • 2pm to 8pm x 1

Friday

  • 8am to 2pm x 1

Saturday to Sunday

  • 9am to 6pm x 1
  • 8am to 2pm - 1

 

LATE SHIFTS

Monday to Friday

  • 30pm to 12am x 1

Saturday to Sunday

  • 6pm to 12am x 1

 

As a Patient Advisor, you will be:

  • Part of a virtual multidisciplinary team, receiving incoming telephone calls and accurately inputting the caller information onto the system
  • Responsible for the administration related to admission and discharge of a patient into the virtual ward
  • You will be a key member of the virtual ward team and will contribute to the delivery of a quality service and maintenance of quality standards

 

Duties Include:

  • Receiving incoming calls, providing excellent customer care, demonstrating empathy, patience, and a holistic approach to patient care
  • Assist the patient through the administrative tasks of admission and discharge from the ward, to include ensuring the patient is able to effectively use the equipment and understands the process for submitting  readings
  • Deal with queries into the service, to include transferring to the patient co-ordinator or manager if necessary
  • Record accurately the demographic details of the caller, and a brief description of the reason for their call, onto the system

About You:
You will be a team player, able to work from your own initiative with strong communication skills and an empathetic nature.

Candidates Must Have:

  • Experience of working in a busy, public-facing environment
  • Experience of dealing with confidential information and record keeping with good computer skills
  • Highly developed communication skills – verbal, written and telephone, with a high level of accuracy, attention to detail and time management skills
  • Ability to work alone and as part of a team to problem solve and deal with challenging situations

Benefits of working for our client include:
Free onsite parking

Friendly team environment

THE application

How to Apply

When you forward your details using the form below, please make sure that you clearly outline how you meet the criteria for required skills and experience.

Don’t forget to attach the most recent copy of your CV as a Microsoft Word™ or as an RTF (Rich Text Format) document. Please do not send a PDF or Microsoft Publisher™ documents, as these may be rejected.

Candidates must be available to attend our offices in Cleckheaton for registration. You may need to be available for interview with our client at short notice. Please check the vacancy information carefully for further information on this. If you are unsure, please do not hesitate to ask.

Please note: We review all CVs and applications that are sent to us, however due to the large volume that we receive on a regular basis, please be aware that we only respond to those candidates that have been successful with their application. As such, if you do not hear from us within 14 working days, your application has been unsuccessful.

GDPR Disclaimer: Please note that sending a CV does not constitute a registration with THE Agency (Recruitment) Limited. In line with GDPR we will permanently delete information for all unsuccessful applications and we will not keep candidate information on file for future vacancies at this stage of our process.