Temporary Care Navigators x 6

Location: Huddersfield, HD2
Ref: TAT1189
Pay: £9.49 per hour

Role:
Our prestigious client urgently requires temporary Care Navigator to work in their booking centre in Huddersfield, HD2. The positions are to start as soon as possible.

Our client is looking to recruit to cover the following shifts based in their Huddersfield office:

Monday to Friday        -           9.00am to 2.00pm x 2

Monday to Friday        -           9.00am to 3.00pm x 1

Monday to Friday        -           9.00am to 4.00pm x 1

Monday to Friday        -           9.00am to 5.00pm x 1

Monday to Friday        -           2.00pm to 7.00pm x 1

You will be:

  • Part of a virtual multidisciplinary team, matching and signposting patients to appropriate services, using templates and protocols
  • Responsible for booking patients into appropriate services, either through direct booking where capacity exists or by following agreed referral pathways
  • You will be a key member of the Urgent Community Response Hub team and will contribute to the delivery of a quality service and the maintenance of quality standards

Duties Include:

  • Providing excellent customer care, demonstrating empathy, patience, and a holistic approach to patient care
  • Taking telephone calls from a variety of sources, using templates and protocols, the correct course of action for a patient, including identifying other services that may be appropriate for the patient’s needs
  • To carry out any administrative functions as requested including referrals to other services
  • To have excellent communication skills, with the ability to communicate in writing and verbally with a wide range of providers and users of services, including patients, carers, voluntary sector, social, primary, and secondary care providers
  • To understand the common needs and safeguarding issues of vulnerable patient groups, including the elderly, housebound and those with long term medical conditions, including physical and mental disabilities
  • To understand the legal; ethical and regulatory principles of the NHS and know personal boundaries and when to seek help

About You:
You will have excellent communication skills, with the ability to communicate in writing and verbally with a wide range of providers and users of services, including patients, carers, voluntary sector, social, primary, and secondary care providers

Candidates Must Have:

  • Experience of working in a busy, public-facing environment
  • Experience of dealing with confidential information and record keeping
  • Highly developed communication skills – verbal, written and telephone
  • Good computer skills
  • High levels of accuracy, attention to detail and time management skills
  • Ability to problem solve and deal with challenging situations

Benefits of working for our client include:
Free onsite parking

THE application

How to Apply

When you forward your details using the form below, please make sure that you clearly outline how you meet the criteria for required skills and experience.

Don’t forget to attach the most recent copy of your CV as a Microsoft Word™ or as an RTF (Rich Text Format) document. Please do not send a PDF or Microsoft Publisher™ documents, as these may be rejected.

Candidates must be available to attend our offices in Cleckheaton for registration. You may need to be available for interview with our client at short notice. Please check the vacancy information carefully for further information on this. If you are unsure, please do not hesitate to ask.

Please note: We review all CVs and applications that are sent to us, however due to the large volume that we receive on a regular basis, please be aware that we only respond to those candidates that have been successful with their application. As such, if you do not hear from us within 14 working days, your application has been unsuccessful.

GDPR Disclaimer: Please note that sending a CV does not constitute a registration with THE Agency (Recruitment) Limited. In line with GDPR we will permanently delete information for all unsuccessful applications and we will not keep candidate information on file for future vacancies at this stage of our process.