Telesales Advisor

Ref: TAP1548
Location: Baildon, BD17
OTE £21,340.00, Basic £17,340.00


This is an exciting role to join a small but very dynamic Telesales Team. As a Telesales Advisor**, you would be responsible for providing a first line telephone response to customer requirements whilst offering excellent customer service and demonstrating the ability to up-sell and cross-sell.

This is a full-time position, working Monday to Friday.


  • Answer all inbound telesales calls with a courteous, professional and confident manner
  • Make outbound calls to existing and new clients to secure new business
  • Ensuring that all relevant customer information is captured and recorded
  • To actively prepare and conduct outgoing calls effectively and efficiently
  • Maintain the agreed level of Customer Service always, in accordance with pre-determined targets and Key Performance Indicators
  • Understanding and utilising the range of product and service differentiators that are offered by our Client to help grow and develop sales volume
  • Contacting and developing relationships with customers and prospects using relevant or gathered information from other marketing communications
  • Pursuit of new or enhanced business to maximise sales potential
  • Promoting relevant products and special offers as required.

**Please be advised that our client will not be reviewing CV's for this role until after the Covid-19 restrictions have been lifted, therefore interviews for any suitable candidates will not be in the foreseeable future**

Please Note: When applying for a position online, please understand that whilst we review all CV's and applications that are sent to us, due to the large volume that we receive on a regular basis, we can only respond to those candidates that have been successful with their application. As such, if you do not hear from us, please accept that your application has been unsuccessful. We apologise for any inconvenience that this may cause. THE Agency (Recruitment) Limited.

About You:
Our Client is looking for a highly competent Telesales Advisor capable of working as part of a team. An experienced Candidate who can work well using their initiative and with excellent communication skills is deal. A team player who can work well under pressure would be an ideal fit for this position.

  • Excellent telephone manner
  • Able to balance customer and company interests
  • Previous customer service experience
  • Previous sales related experience
  • Good time management
  • Commercial awareness
  • The ability to negotiate deals
  • High attention to detail
  • The ability to spot buying signals
  • Efficient, detail oriented and dedicated approach to work, processing orders and calls effectively

Benefits of working for our client include:

  • Excellent working environment
  • Established and reputable business
  • Free parking
  • Death in service benefit
  • Earn extra holidays for no sickness (up to 1 extra week per year)
  • Close to Shipley train station
  • Staff canteen and lounge area
  • Dress down Friday

THE application

How to Apply

When you forward your details using the form below, please make sure that you clearly outline how you meet the criteria for required skills and experience.

Don’t forget to attach the most recent copy of your CV as a Microsoft Word™ or as an RTF (Rich Text Format) document. Please do not send a PDF or Microsoft Publisher™ documents, as these may be rejected.

Candidates must be available to attend our offices in Cleckheaton for registration. You may need to be available for interview with our client at short notice. Please check the vacancy information carefully for further information on this. If you are unsure, please do not hesitate to ask.

Please note: We review all CVs and applications that are sent to us, however due to the large volume that we receive on a regular basis, please be aware that we only respond to those candidates that have been successful with their application. As such, if you do not hear from us within 14 working days, your application has been unsuccessful.

GDPR Disclaimer: Please note that sending a CV does not constitute a registration with THE Agency (Recruitment) Limited. In line with GDPR we will permanently delete information for all unsuccessful applications and we will not keep candidate information on file for future vacancies at this stage of our process.