Technical Oversight Assistant Manager x 2

Ref: TAP1535/2902K
Location: Leeds, LS1
up to £30,000.00 pa


Our prestigious client is a global organisation, market leading for positions across an area of expertise largely under the umbrella of banking and finance. This is an exciting opportunity to join their busy operational team as a Technical Oversight Assistant Manager**.

You will act as a point of contact and escalation within the Transfer Agency operation. The purpose of the role is to ensure that the onshore and offshore teams have the appropriate workflow management, controls, processes and procedures are in place to operate an efficient and compliant operation and that this is managed on a daily basis.

Managing and eliminating errors and risk at individual and team level by ensuring daily controls and oversight are effective and robust and that the required training, coaching and feedback is accessible and delivered to teams and individuals.

Ensuring communication between teams is effective and that all procedural and process documentation is controlled and up to date and relevant.

To advocate and role model a culture of customer outcomes first where the right action and decisions are made in the interests of TCF.


  • Ensure teams have access to the appropriate technical expertise
  • Ensure procedures and processes have effective controls and that documentation is kept up to date and relevant
  • Provide daily oversight of processes and controls for all teams including remotely located teams
  • Communicate effectively to other teams and provide guidance
  • Ensure business as usual service level agreements and key KPIs are met at team and individual level and all work is processed appropriately and workflow is managed
  • Ensure teams adhere to risk, compliance and audit requirements and work with the control manager to ensure these are embedded
  • Providing strong and effective guidance and coaching with regards to daily management of processes and controls across all teams
  • Providing oversight of workflow, resources controls in order to meet SLAs and eliminate risk and increase efficiency
  • Implement attestation of daily controls and ensure requirements are understood across the department in both teams and for individuals
  • Communicating expectations on processes and controls effectively and in an effective, robust and clear manner
  • Making and encouraging recommendations for continuous improvement
  • Build relationships across the business and proactively act as a conduit between the operation and support areas - e.g. compliance, training, control manager, risk, oversight, audit, continuous improvement
  • Work in collaboration with the TA leadership team to ensure daily processes, procedures and controls are robust across all teams
  • Deputise for the department manager as required

**Please be advised that our client will not be reviewing CV's for this role until after the Covid-19 restrictions have been lifted, therefore interviews for any suitable candidates will not be in the foreseeable future**

Please Note: When applying for a position online, please understand that whilst we review all CV's and applications that are sent to us, due to the large volume that we receive on a regular basis, we can only respond to those candidates that have been successful with their application. As such, if you do not hear from us, please accept that your application has been unsuccessful. We apologise for any inconvenience that this may cause. THE Agency (Recruitment) Limited.

About You:
A detail oriented professional able to instigate, track and respond to change, this role is ideal for a Candidate with good influencing and interpersonal skills.

  • Investment Operations Certificate
  • Technical expertise of TA products and procedures
  • Ability to manage deadlines and work at pace in a continually evolving world
  • Be proficient in using Microsoft applications and in particular be able to set up controls and attestations in this manner
  • Identify issues and provide suitable escalation and coaching to end result
  • Experience of managing processes and controls across multiple sites
  • Experience within the Financial Services industry (desired)
  • Experience of the workings of a Transfer Agency (desired)
  • Experience of third-party management (desired)
  • Coaching/Training qualifications (desired)
  • Service Excellence knowledge (desired)

Benefits of working for our client include:

  • 23 days holidays which increases in-line with service
  • Pension scheme, life cover and the opportunity to opt-in to additional benefits such as Private Medical Insurance, Dental Insurance, Childcare Voucher Scheme, Cycle to work scheme etc.
  • Subsidised canteen serving breakfast and lunch
  • Subsidised high street coffee shops on site
  • Free office fruit baskets delivered twice per week

THE application

How to Apply

When you forward your details using the form below, please make sure that you clearly outline how you meet the criteria for required skills and experience.

Don’t forget to attach the most recent copy of your CV as a Microsoft Word™ or as an RTF (Rich Text Format) document. Please do not send a PDF or Microsoft Publisher™ documents, as these may be rejected.

Candidates must be available to attend our offices in Cleckheaton for registration. You may need to be available for interview with our client at short notice. Please check the vacancy information carefully for further information on this. If you are unsure, please do not hesitate to ask.

Please note: We review all CVs and applications that are sent to us, however due to the large volume that we receive on a regular basis, please be aware that we only respond to those candidates that have been successful with their application. As such, if you do not hear from us within 14 working days, your application has been unsuccessful.

GDPR Disclaimer: Please note that sending a CV does not constitute a registration with THE Agency (Recruitment) Limited. In line with GDPR we will permanently delete information for all unsuccessful applications and we will not keep candidate information on file for future vacancies at this stage of our process.