Systems Installation / Support Engineer Trainee

Location: Batley, West Yorkshire
Ref: TAP1579
Pay: Up to £19,500.00 DOE

Our client is seeking an IT professional to work alongside their team to undertake post sales installation and support of client IT systems. The role will provide on the job training along with external training so ideally our client is looking for someone who would like to make IT their career.

  • Assisting in the building, installing, and commissioning IT systems for clients
  • Providing 1st and 2nd line support for newly installed or upgraded systems
  • Providing second line support for existing systems
  • Providing technical support to clients at various locations throughout the UK
  • Maintaining the company call logging information
  • Ensuring calls logged are allocated to the appropriate technician and all relevant information is passed to them
  • Ensuring client equipment records are maintained and regularly updated
  • Liaising with suppliers and providers of 3rd party services to ensure goods and services are available at the time required to meet customer expectations and Service Level Agreements
  • Produce concise and accurate reports on activities carried out
  • To work within all relevant policies, procedures and systems established by the company
  • Carry out other reasonable duties which are commensurate with the nature and level of the post
  • If required, participation in an “on-call” scheme may be necessary

About You:
Excellent written and spoken communication skills are a must, along with a professional telephone manner as you will be dealing with clients on a regular basis.  Having some commercial awareness and experience of problem-solving within a customer focused environment would be an advantage.

Candidates Must Have:

  • Experience of installation and configuration of: Windows 10, MS Office product desktops and/or laptops
  • Ability to use: MS Excel, MS Word, and MS Outlook
  • Have a systematic and disciplined approach to problem solving and adherence to procedures
  • Able to absorb new techniques and apply them where appropriate to the job
  • Methodical and attentive to detail when recording task work or preparing documentation
  • Mechanical dexterity

Benefits of working for our client include:
Hours of work are 37.5 per week, Monday to Friday.  The company also offers free onsite parking, a friendly team


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THE application

How to Apply

When you forward your details using the form below, please make sure that you clearly outline how you meet the criteria for required skills and experience.

Don’t forget to attach the most recent copy of your CV as a Microsoft Word™ or as an RTF (Rich Text Format) document. Please do not send a PDF or Microsoft Publisher™ documents, as these may be rejected.

Candidates must be available to attend our offices in Cleckheaton for registration. You may need to be available for interview with our client at short notice. Please check the vacancy information carefully for further information on this. If you are unsure, please do not hesitate to ask.

Please note: We review all CVs and applications that are sent to us, however due to the large volume that we receive on a regular basis, please be aware that we only respond to those candidates that have been successful with their application. As such, if you do not hear from us within 14 working days, your application has been unsuccessful.

GDPR Disclaimer: Please note that sending a CV does not constitute a registration with THE Agency (Recruitment) Limited. In line with GDPR we will permanently delete information for all unsuccessful applications and we will not keep candidate information on file for future vacancies at this stage of our process.