Part Time Temporary Weekend Contact Centre Agents

Location: Bradley
Ref: TAT1224
Pay: £9.58 per hour

Role:
Our prestigious client urgently requires part-time Dental Booking Agents to work in their booking centre in Bradley HD2. The positions are to start as soon as possible and will be until the end of September 2021.

The service operates 24 hours a day, 365 days a year which will include Bank Holidays. All staff are expected to work on Bank Holidays should their shift fall on that day.

Our client is looking to recruit staff to work between the hours of: 

  • Saturday Day sessions                   08:00 - 16:00                        x 6 people 
  • Saturday Evening sessions          16:00 – midnight                 x 6 people 
  • Sunday Evening                                Midnight until 08:00am   x 1 person 

 

We require candidates who can work 16 hours plus as a minimum each week – ideally 20 hours plus each over the weekend period. 

The successful candidates may be expected to do extra shifts depending upon workload, therefore flexibility is key, to be flexible across all Contact Centre roles to be able to respond to peaks in demand to include taking inbound calls, booking appointments, and managing patient expectations.

You will be a key member of the Contact Centre team and will contribute to the delivery of a quality service and the maintenance of quality standards.

As a Temporary Weekend Contact Centre Agent, you will be responsible for:

  • Support the safe and effective flow of patients within the Contact Centre Operations
  • Deal with the caller’s query, to include transferring to another department or manager if necessary
  • Comfort call patients to support safe management of queues
  • Ensuring that polices and protocols are carried out as set down by the Company
  • Liaise with and book patients into the Primary Care and OOH Centres via system one, using appointment diaries across West Yorkshire
  • Any other administration/computer work relevant to the operational running of the Service
  • Be an active member of the Contact Centre Team, assisting in the provision and maintenance of the quality, standards, and professional image of the service
  • Maintain confidentiality of information given

 

Candidates must have:

  • Excellent communication skills and be able to show empathy with patients
  • Be able to work on own initiative
  • Excellent attention to detail and accuracy
  • Working knowledge of SystemOne or any other dental software (desired)

Please note that all successful candidates may be subject to a DBS check (Criminal Records Check) and will need to provide references covering a 5-year period.

If you feel you have the skills and experience to bring to this temporary role, please send your CV to Kimbarnes@theagency.org.uk

GDPR Disclaimer: Please appreciate that whilst we review all CV’s and applications, due to the high volume that we receive on a regular basis, we only respond to candidates that have been successful with their application. As such, if you do not hear from us within 14 working days, please accept that your application has been unsuccessful. Additionally. please note that sending a CV does not constitute a registration with THE Agency (Recruitment) Limited. In line with GDPR we will permanently delete information for all unsuccessful applications, and we will not keep candidate information on file for future vacancies at this stage of our process.

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THE application

How to Apply

When you forward your details using the form below, please make sure that you clearly outline how you meet the criteria for required skills and experience.

Don’t forget to attach the most recent copy of your CV as a Microsoft Word™ or as an RTF (Rich Text Format) document. Please do not send a PDF or Microsoft Publisher™ documents, as these may be rejected.

Candidates must be available to attend our offices in Cleckheaton for registration. You may need to be available for interview with our client at short notice. Please check the vacancy information carefully for further information on this. If you are unsure, please do not hesitate to ask.

Please note: We review all CVs and applications that are sent to us, however due to the large volume that we receive on a regular basis, please be aware that we only respond to those candidates that have been successful with their application. As such, if you do not hear from us within 14 working days, your application has been unsuccessful.

GDPR Disclaimer: Please note that sending a CV does not constitute a registration with THE Agency (Recruitment) Limited. In line with GDPR we will permanently delete information for all unsuccessful applications and we will not keep candidate information on file for future vacancies at this stage of our process.