Oversight & Control Administrator – Moving to LS1, April 2020

Ref: TAP1541/2384V
Location: Huddersfield, HD8
up to £25,000.00 pa


Our prestigious client is a global organisation, market leading for positions across an area of expertise largely under the umbrella of banking and finance. Add to that a culture that champions respect and integrity, a diverse and inclusive colleague base and a commitment to positively influence the communities they work with and you’ll get a flavour of what life is like working for this global organisation.

As an Oversight and Control Administrator you will focus on work related to Save as You Earn Schemes, your role will involve reviewing processes and procedures to ensure standards have been met, providing feedback where necessary.

Key responsibilities:

  • Auditing day to day processes to make sure they are carried out to the necessary standards
  • Identify loopholes and recommend risk aversion measures
  • Summarise and present your findings to supervisor with recommendations for process efficiencies and improvements to the client experience
  • Carry out regular and ad hoc audits of outputs to monitor quality and escalate concerns
  • Monitor complaints and incidents, providing regular updates to management, recommending solutions and updating documentation where necessary
  • Thoroughly and efficiently gather customer information, formulate responses and resolutions and provide excellent customer service. Where applicable educating the customer to prevent the need for future contact
  • Provide quality service and support in regular and routine customer requests
  • Feedback to Supervisor where standards may be compromised
  • Review and amend procedure and training manuals to ensure accuracy
  • Resolve internal and external enquiries
  • After training, provide technical assistance to colleagues and participate in projects affecting the department


Please be aware the Huddersfield office will be relocating to Leeds city centre from April 2020

About You:
As an Oversight and Control Administrator you will focus on work related to Save as You Earn Schemes, your role will involve reviewing processes and procedures to ensure standards have been met, providing feedback where necessary.

This is a regulated activity role and as such, the role holder will be expected to pass relevant industry examinations. You may also get the chance to study for a Business Administration GNVQ within this role; a great opportunity to develop your knowledge and skills alongside gaining valuable work experience.

Candidates Must Have:

  • GCSE (or equivalent) Maths & English Grade C or above
  • Good knowledge of Microsoft Office packages
  • Excellent Attention to Detail
  • Good Interpersonal and Communication skills (Verbal and Written)
  • Resilient and flexible concerning change
  • Administration, especially data inputting
  • Strong organisational skills
  • Good Time Management
  • Ability to use personal initiative
  • Previous experience of reconciliations

Benefits of working for our client include:

  • Pension scheme, life cover and the opportunity to opt-in to additional benefits such as Private Medical Insurance, Dental Insurance, Childcare Voucher Scheme, Cycle to work scheme etc.
  • Subsidised canteen serving breakfast and lunch
  • Subsidised high street coffee shops on site
  • Free office fruit baskets delivered twice per week

THE application

How to Apply

When you forward your details using the form below, please make sure that you clearly outline how you meet the criteria for required skills and experience.

Don’t forget to attach the most recent copy of your CV as a Microsoft Word™ or as an RTF (Rich Text Format) document. Please do not send a PDF or Microsoft Publisher™ documents, as these may be rejected.

Candidates must be available to attend our offices in Cleckheaton for registration. You may need to be available for interview with our client at short notice. Please check the vacancy information carefully for further information on this. If you are unsure, please do not hesitate to ask.

Please note: We review all CVs and applications that are sent to us, however due to the large volume that we receive on a regular basis, please be aware that we only respond to those candidates that have been successful with their application. As such, if you do not hear from us within 14 working days, your application has been unsuccessful.

GDPR Disclaimer: Please note that sending a CV does not constitute a registration with THE Agency (Recruitment) Limited. In line with GDPR we will permanently delete information for all unsuccessful applications and we will not keep candidate information on file for future vacancies at this stage of our process.