Dental Triage Nurses

Location: Huddersfield, HD2
Ref: TAT1273
Pay: £13.30 per hour

Our prestigious client urgently requires temporary dental triage nurses to work in their booking centres in Huddersfield, HD2 and Leeds, LS7. The positions are to start as soon as possible.

The service operates 24 hours a day, 365 days a year which will include Bank Holidays. All staff are expected to work on Bank Holidays should their shift fall on that day.

Our client is looking to recruit to cover the following shifts based in Huddersfield or their Leeds office:

  • Overnight shifts – Monday to Friday
  • Weekend shifts – Saturday and Sunday

PLEASE NOTE: There is a minimum of 20 hours requirement for these positions.

Your duties will include:

  • To respond to dental patient calls transferred from NHS 111 in a professional and timely manner, in line with all relevant protocols/procedures and key performance indicators for the service
  • To provide evidence based clinical assessment, prioritisation, and advice over the telephone working within clinical capabilities and competencies and in line with the NHS Pathways Dental Module
  • To identify those patients, appropriate to be booked into an urgent dental care appointment and prioritise need when booking into an appointment, taking into account patient circumstances/preferences as appropriate
  • To ensure that patients are given correct information relating to exemption from payment of dental charges
  • To ensure that patients who are not appropriate to be booked into an urgent dental care appointment are provided with relevant information regarding self-care and/or finding a regular dentist using the Directory of Services (DOS) and/or the NHS Choices website
  • To strive to improve performance and quality as needed, in line with clinical governance and performance review policies/procedures

About You:

Please note that all successful candidates will be subject to a DBS check (Criminal Records Check) and will need to provide references covering a 5-year period.

Candidates Must Have:

  Essential Desirable Method of Assessment



Current Dental Nurse or other Dental Professional and currently registered with the General Dental Council


Additional qualifications relevant to primary dental care.



·         Application

·         Certificates



Experience of working in a primary or secondary dental care setting.


Evidence of continuing personal/ professional development

Experience of telephone triage.


Experience of using NHS Pathways and DOS



Experience of working in an urgent dental care or Community Dental Service setting.




·         Application form

·         Interview

·         Certificates

·         References


Knowledge/ Skills


Effective communication skills: verbal, written and non-verbal.


Good assessment & decision-making skills.


Self-motivated team worker.


Understanding of primary and secondary dental care services.


Able to manage time and workload in order to meet performance standards.


Good keyboard/PC skills.

Aware of impact of change on self, the team, and the service.


Up-to-date knowledge of health agenda (local and national).


Understanding of how to deal with difficult or vulnerable patients.


Previous experience in relation to the NHS111 dental patient pathway.

  • Application form
  • Interview.
  • References



Positive & enthusiastic


Patient focussed


Team player

Calm & empathetic



  • Interview



Candidates should indicate an acceptance of and commitment to the principles underlying Equal Opportunities Policy
  • Interview
  • Application

Benefits of working for our client include:
Free onsite parking and a friendly team working environment.



THE Application

How to Apply

When you forward your details using the form below, please make sure that you clearly outline how you meet the criteria for required skills and experience.

Don’t forget to attach the most recent copy of your CV as a Microsoft Word™ or as an RTF (Rich Text Format) document. Please do not send a PDF or Microsoft Publisher™ documents, as these may be rejected.

Candidates must be available to attend our offices in Cleckheaton for registration. You may need to be available for interview with our client at short notice. Please check the vacancy information carefully for further information on this. If you are unsure, please do not hesitate to ask.

Please note: We review all CVs and applications that are sent to us, however due to the large volume that we receive on a regular basis, please be aware that we only respond to those candidates that have been successful with their application. As such, if you do not hear from us within 14 working days, your application has been unsuccessful.

GDPR Disclaimer: Please note that sending a CV does not constitute a registration with THE Agency (Recruitment) Limited. In line with GDPR we will permanently delete information for all unsuccessful applications and we will not keep candidate information on file for future vacancies at this stage of our process.