Customer Service Co-ordinator

Location: Leeds, LS15
Ref: TAP1645
Pay: £20-22,000.00 pa DOE

An exciting opportunity has arisen within our Customer Service and Sales team for a Customer Service C-ordinator. As part of the team, you will work to ensure the customer’s requirements are supported to a high standard, making sure the area runs smoothly and efficiently.

The purpose of this role is to ensure that customers receive their orders on time and in full. You will work closely with customers, updating them on product supply whilst also liaising with operations and Logistics providers. This is a critical role to ensure customers are kept updated and their requirements can realistically be met. You will provide an important link between commercial and supply chain.

Key responsibilities will include:

  • Customer communication – shortages/deliveries/order amendments
  • Work Closely with Logistics Providers regarding Orders / Stocks
  • Work closely with the Order Processing Team
  • Monitor customer service levels
  • Ongoing monitoring of Customer stock trackers / orders
  • Process orders where necessary
  • Download Retailer EPOS x 7 and transfer into Excel Spreadsheets
  • Commercial Invoices
  • Production plan upload

About You:
You will be able to communicate clearly and effectively, both written and verbally, at all levels with Customers and internal colleagues.

Our client is looking for candidates with a passion for providing excellent service, and putting customers first.

Candidates Must Have:

  • Experience in a similar role – working with major multiples
  • Excel – Advanced level
  • Supply Chain knowledge and understanding
  • A big part of this role will be problem solving, so you must have the confidence to challenge existing processes where needed
  • Ability to operate and contribute within a strong team environment
  • Good time management skills and able to work to tight deadlines
  • Ability to use own initiative and work with minimal supervision
  • IT Systems – experience of Sage 200 is desirable but not essential
  • Experience of Warehouse Management Systems would be preferred

Benefits of working for our client include:
Lovely team working environment, with free onsite parking.

Hours of work are Monday to Friday 9am to 5pm.


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THE Application

How to Apply

When you forward your details using the form below, please make sure that you clearly outline how you meet the criteria for required skills and experience.

Don’t forget to attach the most recent copy of your CV as a Microsoft Word™ or as an RTF (Rich Text Format) document. Please do not send a PDF or Microsoft Publisher™ documents, as these may be rejected.

Candidates must be available to attend our offices in Cleckheaton for registration. You may need to be available for interview with our client at short notice. Please check the vacancy information carefully for further information on this. If you are unsure, please do not hesitate to ask.

Please note: We review all CVs and applications that are sent to us, however due to the large volume that we receive on a regular basis, please be aware that we only respond to those candidates that have been successful with their application. As such, if you do not hear from us within 14 working days, your application has been unsuccessful.

GDPR Disclaimer: Please note that sending a CV does not constitute a registration with THE Agency (Recruitment) Limited. In line with GDPR we will permanently delete information for all unsuccessful applications and we will not keep candidate information on file for future vacancies at this stage of our process.