Role: Our client seeks an experienced Credit Controller to take care of a section of the sales ledger including debt collection to set targets, the clearing of credit control alerts within department procedures, the creation of credit notes and cash allocation as required.
On a day to day basis, you will carry out the following, although this list is not exhaustive:
- Amend existing customer/prospect accounts and look after the creation of new customer/prospect accounts as per company procedures
- Deal with copy invoice/credit note/statement requests and BACS remittance advice notes
- Look after payments against old debts being chased and liaise with the relevant credit control clerk/supervisor to inform if any solicitor action is ceased
- Dealing with BACS detail requests via e-mail
- Dealing with queries relating to invoices/credits and forward to the relevant credit control clerk/supervisor to follow up with customer/customer service department as necessary
- Dealing with the notification of payments and returned invoice/credit note/statement/overdue letters and POD requests
- Dealing with the change of business circumstance letters and the notification of liquidation/receivership
- Looking after Web Registrations
- Credit Control Alerts / Processing of Held Order alerts
- Setting credit limits and obtaining credit vetting reports from current provider
- Release of orders once all credit control criteria satisfied, and/or commercial decision made within accounts department procedures
- Setting credit terms as per the company standards
- Contact customers following credit card transaction failures and resolve per accounts department procedures
- Allocating cash
- Monthly reporting in unpaid debts and customer calls chasing payments and making follow up calls where necessary
- Dealing with disputes and valid queries
- Copy invoice/credit note and statement requests and POD requests
- Passing unpaid debts to solicitors for collection
- Customer refunds – credit card/cheque refunds are authorised to procedures
- Invoice requests – customers may request directly or via customer service alerts an invoice dated a specific date or a single invoice to cover a whole order. These should be processed as per accounts department procedure
