AML Administrators x 3

Ref: TAP1538/2806U
Location: Leeds, LS1
Up to £20,000.00 pa

Description:

Role:
The purpose of the AML Administrator role is to receive, process, input and check customer information with an emphasis on Anti-Money Laundering and Customer Due Diligence documents. You will work on specifically assigned tasks in order to meet daily team targets and workloads and contribute towards the achievement of business deadlines and wider department service levels.

Key responsibilities:

  • Accurately process, input and/or check customer information
  • Refer and investigate more complex cases and complaints
  • Take ownership of workloads and customer satisfaction
  • Work with and support teams across multiple operational sites
  • Assist less experienced colleagues with queries on more complex cases and with first contact resolution
  • Communicate effectively with others in the most effective and efficient manner
  • Ensure all work within own allocation is processed effectively and in a timely manner as directed
  • Ensure all feedback is responded to in a timely manner and that accounts/information is corrected appropriately and in line with guidelines

About You:
You will be expected to liaise with colleagues across all operational sites to ensure that issues or referrals are immediately escalated, and that work is executed in a timely and professional manner.

Inbound and outbound customer contact will be carried out in line with scripts, regulation and guidelines to ensure that customer outcomes are positive.

All customer queries and handled in an appropriate manner to prevent complaint and dissatisfaction and that they are handled at first point of contact where appropriate and possible.

Candidates Must Have: 

Essential:

  • Introduction to Securities and Investments module – or working towards within a probationary period
  • Experience of working with others and within teams
  • Demonstration of effective communication skills both written and verbal
  • Ability to work to tight deadlines
  • Ability to maintain a high degree of accuracy
  • Ability to work both as an individual and within a team
  • A high degree of numeracy and literacy
  • Knowledge and understanding of providing good customer service and client needs 

 

Desirable

  • Knowledge, understanding and experience in a Regulated and Financial industry
  • Experience in dealing with power of attorney, court of protection, trust, and/or company incorporation documents

Benefits of working for our client include:

  • 23 days holidays which increases in-line with service
  • Pension scheme, life cover and the opportunity to opt-in to additional benefits such as Private Medical Insurance, Dental Insurance, Childcare Voucher Scheme, Cycle to work scheme etc.
  • Subsidised canteen serving breakfast and lunch
  • Subsidised high street coffee shops on site
  • Free office fruit baskets delivered twice per week

THE application

How to Apply

When you forward your details using the form below, please make sure that you clearly outline how you meet the criteria for required skills and experience.

Don’t forget to attach the most recent copy of your CV as a Microsoft Word™ or as an RTF (Rich Text Format) document. Please do not send a PDF or Microsoft Publisher™ documents, as these may be rejected.

Candidates must be available to attend our offices in Cleckheaton for registration. You may need to be available for interview with our client at short notice. Please check the vacancy information carefully for further information on this. If you are unsure, please do not hesitate to ask.

Please note: We review all CVs and applications that are sent to us, however due to the large volume that we receive on a regular basis, please be aware that we only respond to those candidates that have been successful with their application. As such, if you do not hear from us within 14 working days, your application has been unsuccessful.

GDPR Disclaimer: Please note that sending a CV does not constitute a registration with THE Agency (Recruitment) Limited. In line with GDPR we will permanently delete information for all unsuccessful applications and we will not keep candidate information on file for future vacancies at this stage of our process.