Job Vacancy Details

Training Administrator 

Our prestigious client has an exciting opportunity for a Training Administrator in the Shareholder Solution area of the business. You will be reporting to the supervisor and be part of a busy, operational team carrying out duties relating to legal, dividend and correspondence work within the Registration Services area.

The role involves consistent support to all colleagues, monitoring errors and providing feedback where necessary to improve performance. The operations team is split into various teams who focus on different aspects of share administration, such as: Legal: Day to day this team scrutinise legal documents for acceptability and apply to the relevant register. Dividend: Day to day, this team deals with cheque queries and reissues. Correspondence: Day to day this team deals with general queries, mainly via email or telephone.

What being a Training administrator will involve:

• Day to day, you will plan and deliver training and coaching to administration colleagues within the department so that they are able to provide a high-quality service for all our clients, shareholders and outside agencies in a confident and faultless manner
• Maintenance of all shareholder information
• Communicating via phone, email and letter with shareholders, external third-party agents and internal colleagues
• Responding to and ideally resolving any queries as they come up, or referring them to the Team Leader when appropriate
• Offering constructive feedback to resolve complex issues
• Assisting in the maintenance of filing, record keeping and the destruction of items
• Making sure administration is processed to service standards, maintaining order of priority

The experience and skills required are as follows: – 

• G.C.S.E Maths and English grade ‘C’ or above, or equivalent

• Experience required in data entry (alpha & numeric)
• Ability to work under pressure
• Excellent communication skills, a confident telephone manner
• Excellent attention to detail
• Good organisation skills
• Excellent customer/client service skills
• Good understanding of Microsoft Office especially Word and Excel
• Knowledge of shareholder practices
• Investment Operations Certificate IOC Compulsory Modules (Stage 1 & 2):
  • Introduction to Investments and Securities
  • FCA Regulatory Environment
• Investment Operations Certificate IOC Technical Modules Stage 3 (one of the following modules)
  • CREST Settlement
  • Asset Servicing (Corporate Actions)
  • Operational Risk
  • Global Custody
  • Global Settlement
• Company Secretarial Practise and SHARE Registration Practice ICSA certificate (CCSP)

If you would like to apply for this role, please forward your details clearly outlining the required skills and experience to louisesmith@theagency.org.uk

Candidates will be required to attend THE Agency offices in Cleckheaton, to register and complete a short interview. If shortlisted, candidates will be required to attend an interview with our client.

GDPR Disclaimer: Please appreciate that whilst we review all CV’s and applications, due to the high volume that we receive on a regular basis, we only respond to candidates that have been successful with their application. As such, if you do not hear from us within 14 working days, please accept that your application has been unsuccessful. Additionally. please note that sending a CV does not constitute a registration with THE Agency (Recruitment) Limited. In line with GDPR we will permanently delete information for all unsuccessful applications and we will not keep candidate information on file for future vacancies at this stage of our process.