Job Vacancy Details

Title

Temporary Customer Service / Administrator x 2

Categories Full-Time, Temporary
Date Posted
June 5, 2018
Ref No
TAT993
Salary – £
£8.50 per hour
Location of Job
BD6
Job Details

Our Client is looking to recruit two experienced Temporary Customer Service/ Administrators who can offer support for at least 8 weeks. Successful candidates will be provided with a basic level of training on the client’s systems, and understanding the waste network.

This is a full-time role with a 37-hour week, Monday – Friday, offering free parking, subsidised canteen and a lovely working environment/culture.

Day-to-day responsibilities for this role include:

  • Liaising with customers who have experienced issues such as flooding from sewer networks whilst providing great customer service
  • Using client’s corporate systems to review the activity carried out by the field teams to resolve problems reported by the customer
  • Understanding the feedback provided by the field teams, review next steps and update the customer by telephone or text message
  • Extracting information from different corporate systems to support the client and customers

About you

Ideal candidates will have a desire to develop and progress, with a willingness to listen to customers and deal efficiently and effectively with queries, adapt to each customer’s needs and requirements and work flexibly with a good use of initiative as no two calls will be the same.

Candidates must have:

  • Previous experience in a fast paced and demanding customer service environment, ideally contact centre
  • A strong administrative background
  • Good IT literacy, particularly knowledge of Microsoft Office suite
  • The ability to have several windows-based systems running simultaneously
  • Excellent written and verbal communication skills
  • A keen eye for attention to detail
  • Excellent customer service skills
  • Strong numerical and problem-solving skills
  • The ability to work in a team or on your own initiative
  • A professional telephone manner with strong interpersonal skills
  • A compassionate, flexible and understanding attitude
  • A ‘can do’ attitude, adaptable and flexible to business needs
  • Empathy and compassion
  • A keen eye for excellent attention to detail

How to Apply

You can apply by emailing us: talent@theagency.org.uk.

To apply for this vacancy, please include the vacancy title: Temporary Customer Service / Administrator x 2 and Reference Number: TAT993 in the email subject line.

When you forward your details, please make sure that you clearly outline how you meet the criteria for required skills and experience.

Don’t forget to attach the most recent copy of your CV as a Microsoft Word™ or as an RTF (Rich Text Format) document. Please do not send a PDF or Microsoft Publisher™ documents, as these may be rejected.

Candidates must be available to attend our offices in Cleckheaton for registration. You may need to be available for interview with our client at short notice. Please check the vacancy information carefully for further information on this. If you are unsure, please do not hesitate to ask.

Please note: We review all CVs and applications that are sent to us, however due to the large volume that we receive on a regular basis, please be aware that we only respond to those candidates that have been successful with their application. As such, if you do not hear from us within 14 working days, your application has been unsuccessful.

GDPR Disclaimer: Please note that sending a CV does not constitute a registration with THE Agency (Recruitment) Limited. In line with GDPR we will permanently delete information for all unsuccessful applications and we will not keep candidate information on file for future vacancies at this stage of our process.

 

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