Job Vacancy Details

Title

Part Time Temporary Contact Centre Booking Agent

Categories Part-Time, Temporary
Date Posted
April 11, 2019
Ref No
TAT1089
Salary – £
£8.83 – £9.30 per hour
Location of Job
LS7
Job Details

Our Client urgently requires part-time Contact Centre Advisors to work in their newly created contact centre that takes 111 dental calls. These positions are to start as soon as possible and are initially for 4 – 6 weeks but could potentially go on longer for the right people.

                                             The service operates 24/7, including Bank Holidays

 ************* All staff are expected to work on Bank Holidays should their shift fall on that day *********

Our client is looking to recruit to cover the following shifts Monday – Sunday:

  • 8:00am – 1:00pm
  • 1:00pm – 6:00pm
  • 6:00pm – 10:00pm

 The successful candidates must be able/willing to do extra shifts depending upon work load, which does include weekends, evenings etc, therefore flexibility is key. We are ideally looking for 3 – 4 people who can work around 24 hours (plus) per week.

You will be responsible for:

  • Working flexibly and professionally with the Contact Centre to provide and maintain a high-quality service to patients requiring urgent dental appointments
  • You will be using a dialler, therefore previous experience in a similar role would be hugely advantageous
  • You will contact patients from a call back queue and book in appointments

About you:

 You will ideally have worked within a Contact Centre environment previously or have a strong Customer services background. Having experience of dealing with members of the public and patients would be beneficial.

Candidates must have:

  • Excellent communication skills
  • Be willing and able to learn new systems quickly and efficiently
  • Be able to work under pressure
  • Be able to work on own their own initiative
  • Excellent attention to detail and accuracy

Please note that all successful candidates will be subject to a DBS check (Criminal Records Check) and will need to provide references covering a 5 year period.

If you feel you have the skills and experience to bring to this temporary role, please send your CV to joannewhitley@theagency.org.uk

How to Apply

You can apply by emailing us: talent@theagency.org.uk.

To apply for this vacancy, please include the vacancy title: Part Time Temporary Contact Centre Booking Agent and Reference Number: TAT1089 in the email subject line.

When you forward your details, please make sure that you clearly outline how you meet the criteria for required skills and experience.

Don’t forget to attach the most recent copy of your CV as a Microsoft Word™ or as an RTF (Rich Text Format) document. Please do not send a PDF or Microsoft Publisher™ documents, as these may be rejected.

Candidates must be available to attend our offices in Cleckheaton for registration. You may need to be available for interview with our client at short notice. Please check the vacancy information carefully for further information on this. If you are unsure, please do not hesitate to ask.

Please note: We review all CVs and applications that are sent to us, however due to the large volume that we receive on a regular basis, please be aware that we only respond to those candidates that have been successful with their application. As such, if you do not hear from us within 14 working days, your application has been unsuccessful.

GDPR Disclaimer: Please note that sending a CV does not constitute a registration with THE Agency (Recruitment) Limited. In line with GDPR we will permanently delete information for all unsuccessful applications and we will not keep candidate information on file for future vacancies at this stage of our process.

 

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