Job Vacancy Details


Customer Service Advisor

Categories Permanent
Date Posted
August 14, 2018
Ref No
Salary – £
Location of Job
Job Details

Our prestigious client is offering a great opportunity for an experienced Customer Service Advisor to join their team.

The vacancy is a full-time role at 36.5 hours per week. Benefits of working for our client include a fantastic working environment, ample free parking, close to Shipley train station, staff canteen and lounge area and dress down Friday.

As a Customer Service Advisor, you would be responsible for:

  • Answering all inbound customer service related calls with a courteous and professional manner
  • Ensuring all relevant customer information is captured and recorded
  • Maintaining the agreed level of Customer Service, in accordance with pre-determined targets and Key Performance Indicators
  • Managing own workload and task list effectively
  • Liaising with Business Development Managers and other departments in a timely and proficient manner where relevant
  • Conducting calls which are well prepared and professionally presented, ensuring objections are overcome in a positive and respectful manner
  • Formulating clear objectives prior to each call to ensure all communication is effective and having business needs in mind
  • Good time management is observed throughout the call
  • Ensuring that all company policies are adhered to within the scope or your role
  • Carrying out other ad-hoc duties that might be required in the company’s interest
  • Complying with the Company’s Health and Safety policy including reporting all risks/issues to direct supervisor/manager
  • Developing performance culture to achieve quarterly KPI targets

About you

This role would suit someone who can work well under pressure whilst maintaining high standards of customer service and accuracy. Someone with strong communication skills, and the ability to ask open-ended questions to determine customer needs.

Candidates must have:

  • Experience in Customer Services
  • The ability to effectively multi-task
  • The ability to balance customer satisfaction with the needs of the Company
  • The ability to work well both independently and in a team

How to Apply

You can apply by emailing us:

To apply for this vacancy, please include the vacancy title: Customer Service Advisor and Reference Number: TAP1397 in the email subject line.

When you forward your details, please make sure that you clearly outline how you meet the criteria for required skills and experience.

Don’t forget to attach the most recent copy of your CV as a Microsoft Word™ or as an RTF (Rich Text Format) document. Please do not send a PDF or Microsoft Publisher™ documents, as these may be rejected.

Candidates must be available to attend our offices in Cleckheaton for registration. You may need to be available for interview with our client at short notice. Please check the vacancy information carefully for further information on this. If you are unsure, please do not hesitate to ask.

Please note: We review all CVs and applications that are sent to us, however due to the large volume that we receive on a regular basis, please be aware that we only respond to those candidates that have been successful with their application. As such, if you do not hear from us within 14 working days, your application has been unsuccessful.

GDPR Disclaimer: Please note that sending a CV does not constitute a registration with THE Agency (Recruitment) Limited. In line with GDPR we will permanently delete information for all unsuccessful applications and we will not keep candidate information on file for future vacancies at this stage of our process.


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