Vacancy Details
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Title |
Customer Operations Co-ordinator |
|---|---|
| Categories | Fixed-Term Contract, Temporary |
| Ref No | TAP519 |
| Salary – £ | £dep upon skills and experience |
| Contract | Yes – 6 months |
| Job Details | When applying for this position Candidates must clearly state their salary expectations – otherwise you may not be considered for this role. Working as part of a dedicated team, you will provide first class customer service to one of our client’s high profile National Accounts. On a day to day basis you will be involved in a variety of tasks including monitoring and reporting on service and stock availability levels, identifying issues and liaising with relevant departments to implement solutions. You will also publish barcode and pricing details to the Customer and ensure that the Customer has the required timescales for product implementation. Additionally you will provide support in the co-ordination of all everyday and seasonal activity, including the collation of information for merchandising and the provision of displayer allocations to the manufacturer. You will also be responsible for planning the Customer’s displays to specific guidelines to ensure the right product is on plan and is aesthetically displayed correctly using internal computerised planning systems (all training will be given). Attention to detail is essential to this important operational function. You will also have extensive liaison with the merchandising teams on a daily basis to resolve all queries as quickly as possible. You should have excellent Microsoft package skills including Excel to Intermediate level with strong administrative and organisational skills and be able to prioritise your workloads to deliver exemplary service to the Customer. You will have a pro-active approach to your work, and the ability to liaise with various departments to ensure problems are resolved quickly. You will enjoy problem solving and seeing the impact of your efforts in improved service levels to the Customer. A good eye for detail as well as analytical skills are also required to handle the various forms of data used to check into service and availability levels. Being a team player is key to joining the department, so you must be willing to work closely with your colleagues, and help out wherever necessary. Working a 35 hour week, Monday to Friday 9.00am – 4.30pm with ½ hour unpaid lunch break. Our client offers an excellent salary, together with 25 days holiday pro rata, child care vouchers, subsidised canteen and staff shop. CLOSING DATE 17th January 2012 Contact Kimbarnes@theagency.org.uk |
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